Yes. You may open, charge, and test-fly the drone during the 30-day return period. Normal test-flight use is accepted, provided the drone has not been crashed, water-damaged, modified, or returned with missing parts or accessories.

Approved returns must be sent to our U.S. return processing center or another designated warehouse provided by our support team. Please contact us for authorization and return instructions before shipping your product. Do not send a return without receiving the approved return address.

If the product arrives damaged, defective, or incorrect, FlightElf will cover the approved return shipping cost. For returns due to personal reasons, including a change of mind or the product no longer being wanted, the customer is responsible for the return shipping cost.

Our one-year limited warranty covers verified product quality defects and manufacturing defects under normal use. Approved warranty claims are eligible for free repair during the warranty period.

Damage caused during flight—including crashes, collisions, water damage, improper operation, loss, or other accidental damage—is not covered by the free warranty.

However, replacement parts and technical guidance are available to help customers repair and maintain their drones. Depending on the cause of the damage and the parts required, replacement parts and shipping fees may apply. Please contact our support team for availability and pricing.

We normally respond to return and warranty requests within one business day. Returned products are inspected within two business days after arrival. Once a refund is approved, it will be issued to the original payment method. Most banks process refunds within an additional 3–5 business days.