Refund policy
Returns, Exchanges & Cancellations
At Flightelf, we want you to shop with confidence. If you are not satisfied with your purchase, you may request a return or exchange within 30 days of delivery.
30-Day Flight-Test Return Policy
You may open the box, charge the battery, and test-fly your drone within 30 days of delivery.
Returns are accepted as long as the drone is in good condition, undamaged, unmodified, and returned with all original packaging, accessories, batteries, controller, charger, manuals, and included items.
Drones that are crashed, water-damaged, heavily scratched, modified, missing parts, or damaged due to misuse are not eligible for a refund.
Return Eligibility
To be eligible for a return, the item must be:
In good condition and free from damage caused by misuse
Returned with all original packaging, accessories, and included items
Accompanied by a valid proof of purchase or order number
Normal test use is accepted within 30 days. Damaged or abused products are not eligible for a refund.
Return Shipping
Customers are responsible for all return shipping costs for non-defective returns. We do not provide prepaid return labels for change-of-mind returns. Original shipping charges are non-refundable.
If your item arrives damaged, defective, or incorrect, please contact us with photos and/or videos. After review, we will provide an appropriate solution, which may include a replacement, reshipment, refund, or other resolution at our responsibility.
Return Authorization Required
All returns must be authorized by email before being sent back.
Please contact us at info@flightelf.com before sending any return. We will not accept any return without prior authorization.
Packages sent to any return address without our prior approval may be refused or returned to the sender.
Return Inspection & Refunds
Once your return is received, we will inspect it within 2 business days.
If approved, your refund will be issued to the original payment method. Please note that your bank or payment provider may require an additional 3–5 business days to process and post the refund.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us as soon as possible and provide photos and/or videos as evidence.
After review, we will provide an appropriate solution, which may include a replacement, reshipment, refund, or other resolution at our responsibility.
Exchanges
We support exchanges. If you would like to exchange an item, please contact us first with your order number and the reason for the exchange. Our team will provide further instructions after review.
Order Cancellations
You may cancel your order before it has been shipped for a full refund.
If the order has already been shipped, we will try to intercept the package, but interception is not guaranteed. If the interception is unsuccessful, the order will need to follow our standard return process after delivery.
How to Start a Return or Exchange
To request a return or exchange, please contact us at info@flightelf.com and include:
Your order number
The reason for the return or exchange
Photos or videos, if applicable
Once your request is reviewed and approved, we will provide the return instructions.
Return Addresses
All returns require prior email authorization before being sent back. Please do not send any return package without contacting us first.
US Return Processing Address:
1550 S Grove Ave
Ontario, CA 91761
United States
China Return Processing Address:
NO.124 Jinshangjiayuan, Huli District
Xiamen City, Fujian Province
China, 361000
Shipping warehouse and return processing address may differ by order, product condition, and region. Please contact support for the approved return instructions before sending any return.
Email: info@flightelf.com
Phone: +86 15060861621